Refund policy

We have a 30-day return policy, which means you have 30 days from receipt of your order to make a return.  You are responsible for paying for the shipping costs for returning the item, unless it is our mistake or the item is defective.  Shipping costs are non-refundable.

Products must be returned unused and in the original condition they were received, with tags attached and in original packaging.  We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. 

Refunds are processed via the original payment method.  Please note that we do not offer exchanges.  If you would like to make a replacement order, you can do so via our website.

To start a return, you can contact us at thegallery.enquiry@gmail.com. 

If your return is accepted, we will email you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at thegallery.enquiry@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.  If approved, you will be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at thegallery.enquiry@gmail.com.